AppointmentsNow - rules based online scheduling

H O M E F E A T U R E S D E M O S T R Y / B U Y S U P P O R T C O N T A C T
 
 F R E Q U E N T L Y    A S K E D    Q U E S T I O N S
 

 

How long does it take to get my business up and running?
What information is displayed on my schedule?
Can I integrate scheduling into my existing web site?
Is there a free trial?
Can I cancel my service at any time?
Can customers book multiple services?

How far in advance can I schedule appointments?
Can you import my current customer database?
Is there a charge for customer support?
My business is seasonal, can I suspend service?
What database is used to store my information?
Can I restrict when my customers can make and cancel appointments?

Can I collect credit card information at the time of the appointment?
Do you perform credit card authorization?
Can I setup flexible service times?
Can I book an appointment that spans multiple days?
Can I allow my customers to see my entire appointment book?

Can I schedule a class or activity that has a fixed number of openings?
Do I need to install any software?
Do my customers need to use Internet Explorer?


How long does it take to get my business up and running?  Usually your business is up and running the same day.  Typically, we walk you through a question and answer wizard that builds your facility and sets up your business.  Unless your business is unusually complex, this process only takes a little while.

What information is displayed on my schedule?  This is completely up to you.  Anything about your appointment or customer can be displayed in the appointment cell.  In fact, you can have different views of your schedule that show different information.

Can I integrate scheduling into my existing web site?  Yes.  We will provide you a link for your web site so that your customers can be directed to your online appointment scheduling.  You can also use this link in any email broadcast or correspondence to drive traffic to your business.

Is there a free trial? Yes. You have a 7 day free trail.

Can I cancel my service at any time? Yes.  You are billed on the first of each month for the month.  Just let us know prior to the first of the month. There are no long term commitments.  We want you to be happy and will do everything possible to insure your satisfaction.

Can customers book multiple services? Yes. Your customers may book multiple services for the same day.  The scheduler will optimize the services and perform them in the order you desire in a contiguous manner.

How far in advance can I schedule appointments? There is no limitation. 

Can you import my current customer database?  Yes. There is a nominal fee and the customer information must be in electronic format.

Is there a charge for customer support?  No.

My business is seasonal, can I suspend service?  Yes.  However, if you elect to suspend service you must prepay for the entire year.

What database is used to store my information?  We use Microsoft's SQL Server database.

How reliable is the internet?  We have 99.5% network availability.

Can I restrict when my customers can make and cancel appointments?  Yes.  You define your advance reservation and cancellation rules based on your customers.  In fact, you can have different rules for different types of customers.  These rules are quite extensive and allow you great control of your schedule.

Can I restrict my customers from making appointments for selected services?  Yes.  The flexibility of AppointmentsNow lets you restrict and authorize what services can be directly booked and which ones require your authorization.

Can I collect credit card information at the time of the appointment?  Yes.  For each service that you offer, you determine if a credit card should be collected at the time of the booking.

Do you perform credit card authorization?  No.  We check the card to insure that the number is valid, however, we do not check for available funds or debit the card holders account.

Can I setup flexible service times?  Yes.  You can set up flexible durations and service times for each of your service.  Whether you book 5, 7 1/2, 30 minute, or 4 hour appointments it doesn't matter.  There are no restrictions.

Can I book an appointment that spans multiple days?  No.

Can I allow my customers to see my entire appointment book?  Yes.  You can configure the software to show all availability or only allow them to request a time of day and the system shows them the closest available 2 times to their request.

Can I schedule a class or activity that has a fixed number of openings?  Yes.  This is completely configurable and there is no limitation of the class size.

Do I need an internet connection in my business to use the software?  Yes.  Your information resides on our servers and to access the information you need to be connected to the internet.  A high speed (DSL or cable) connection is suggested.

Do I need to install any software?  No.  There is software to install.  Assuming you have Microsoft's Internet Explorer (version 6 or above) you are ready to begin.

Do my customers need to use Internet Explorer?  No. Any modern browser will work fine.

 

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